At FinaliveTech, we aim to provide reliable digital, software, website development, consulting, and technical services. Because many of our services involve customized work, planning, development time, and digital deliverables, our refund policy depends on the type and stage of the service.
Most FinaliveTech services are customized according to the customer’s requirements.
Once work has started, payments may become non-refundable because time, resources, development work, consultation, research, or other project-related activities may already have been provided.
Services may include:
If you request cancellation before FinaliveTech has started work on your project, you may be eligible for a refund, subject to any applicable processing fees or costs already incurred.
To request a cancellation, contact us through the info email address provided on our website as soon as possible.
Once development, consultation, research, configuration, design, implementation, or another project activity has started, the payment may be considered non-refundable.
This is because resources and working hours may have already been allocated to your project.
If exceptional circumstances arise, FinaliveTech may review the situation on a case-by-case basis.
Custom software, website development, integrations, and other customized projects require dedicated development resources.
Payments made toward customized development work are generally non-refundable once the relevant work has started.
If a project is divided into milestones, each completed milestone may be considered separately. Payments associated with completed work may not be refundable.
For recurring maintenance or support services, customers may request cancellation of future service periods by contacting us before the next billing period begins.
Cancellation of future service periods does not automatically qualify the customer for a refund of a current or previously completed service period.
Services already provided during a billing period are generally non-refundable.
Consultation fees may be refundable if a cancellation request is received before the scheduled consultation or before significant preparation for the consultation has begun.
Once the consultation has been conducted or substantial preparation has been completed, the applicable fee is generally non-refundable.
If you accidentally make the same payment more than once for the same service or order, please contact us through our info email.
After verification, an eligible duplicate payment may be refunded using the applicable payment method.
If a payment is declined, interrupted, or otherwise unsuccessful but funds have been deducted from your account, the transaction may be reviewed.
Where a payment provider confirms that funds were successfully received by FinaliveTech but the related order was not successfully created or processed, we will work to resolve the issue appropriately.
Processing times for such refunds may depend on the payment provider or financial institution.
Reasonable revisions may be included where specified in the original service scope.
Requests that substantially change the original project requirements may require additional fees.
A request for additional work does not automatically qualify for cancellation or a refund of the original service.
Project timelines may be affected when customers do not provide required information, content, approvals, access credentials, feedback, or other materials necessary to complete the work.
Delays caused by missing customer information do not automatically qualify the customer for a refund.
Some projects may depend on third-party services, software, hosting providers, payment processors, plugins, APIs, licenses, or other external platforms.
FinaliveTech is not responsible for refunds governed by the policies of third-party providers.
Where a third-party service is purchased specifically for a customer’s project, its refund terms may apply separately.
If FinaliveTech is unable to deliver a paid service due to circumstances within our reasonable control, we will review the situation and may offer an appropriate resolution.
Depending on the circumstances, this may include:
To request a refund, send an email to the info email address provided on our website.
Please include:
We may request additional information to verify the transaction and evaluate the request.
Refund requests are reviewed based on:
Submitting a refund request does not guarantee approval.
If a refund is approved, it will generally be issued through the original payment method where reasonably possible.
The time required for the funds to appear in your account may vary depending on the payment provider, bank, card issuer, or other financial institution.
FinaliveTech may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment methods, business practices, or applicable requirements.
The latest version will always be published on this page with an updated “Last Updated” date.
For refund, cancellation, or payment-related questions, please contact FinaliveTech through the info email address provided on our website.
We will review your request and respond as reasonably appropriate.
FinaliveTech
Smart Technology. Powerful Digital Solutions.
